Executive Summary
Government funding incentives (ARRA HITECH Act) to implement electronic
health record systems (EHR) are driving most physicians towards the selection
and implementation of EHR applications that are appropriate to their
practice. However, even though the average practice takes more than 120 days
to select their EHR solution, 87% of practices spend no time evaluating the
service levels and uptime associated with these installations, instead
leaving this important criterion in the hands of the software provider. Even
when asked, some vendors avoid this growing need and offer no solution at
all, leaving it as a point of exposure for the practice. Neglecting the
amount of system downtime that a practice might experience could cost the
average 5-physician practice nearly $25,000 if the product is down just ten
hours during the course of a year. Therefore... (more)